Refund policy

Introduction

Consumers, defined as individuals engaging in transactions predominantly outside their trade, business, craft, or profession, have the right to cancel a contract under the following terms:

Right to Cancel

You are entitled to cancel this contract within fourteen days without needing to provide a reason.

The cancellation period will end 14 days after the date you, or a third party you designate (other than the carrier), takes physical possession of the goods.

To meet the cancellation deadline, it is sufficient for you to send your notice regarding your right to cancel before the 14-day period has elapsed.

Consequences of Cancellation

If you cancel this contract, we will refund all payments received from you, including the cost of delivery (with the exception of any additional costs incurred if you selected a delivery method other than the least expensive standard delivery offered by us) without undue delay and no later than fourteen days from the day we are informed of your decision to cancel the contract. We reserve the right to make a deduction from the refund for any loss in value of the goods supplied, if this loss is due to unnecessary handling by you. Refunds will be processed using the same payment method you used for the initial transaction unless we have agreed otherwise. You will not incur any fees as a result of the refund. We may delay processing the refund until we have received the goods back or you have provided proof that the goods have been sent back, whichever occurs first.

You must return the goods or hand them over to us without undue delay and in any event no later than fourteen days from the date you notify us of your cancellation of this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You will bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if the handling went beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Exclusion of the Right to Cancel

The right to cancel does not apply to contracts for the supply of goods that are made to order or are clearly personalized.

The right to cancel is also inapplicable to consumers who, at the time of entering into the contract, are not residents or nationals of a European Union member state and whose sole residence and delivery address are outside the European Union.

Cancellation Form

If you wish to cancel this contract, please email support@iralis-jewelry.com