Shipping policy

Which countries do you ship to?

We provide free shipping within Switzerland and free shipping within the EU. If you wish your parcel to be shipped outside the EU, please do get in touch via email and we will find a solution together.

Will I need to pay import duties and VAT on my purchase?

Unless stated otherwise, all prices listed include VAT for deliveries within Switzerland. For deliveries outside Switzerland, VAT is not included, and additional costs such as customs duties, taxes, or other import fees may apply and must be borne by the Customer. For deliveries outside Switzerland, additional costs related to money transfers (e.g., transfer charges or currency exchange fees) or import duties and taxes may arise and must be borne by the Customer.

Is my package insured?

All parcels are classified as valuables and will only be delivered in person to an authorized recipient who must provide a signature. Please be aware that once your parcel has been delivered and signed for, it is no longer covered by our insurance.

Can I find out if a piece of jewelry is available immediately?

Yes, if you would like to know if a piece of jewelry is available for immediate shipment, please email:support@iralis-jewelry.com. If the item is in stock, it can be shipped within 5-7 business days. Otherwise, the production and shipping time is approximately 2-10 weeks depending on the product.

How long does shipping take?

If your jewelry is available in stock, it will be dispatched within 5-7 business days after payment is received.Delivery times vary based on location:

Within Switzerland, Liechtenstein, and Germany: 1-2 business days. International shipments: 3-8 business days, depending on the destination.

What is the delivery time for made-to-order jewelry?

Most of our products are made to order, except if we have items on stock that are ready to be shipped. Once we have processed your order, we will contact you via email with an estimated delivery date. Depending on the design and availability, delivery times typically range from 2-10 weeks depending on the product. We appreciate your patience as we craft something extraordinary for you.